Wednesday, April 13, 2011
Improved: Reminders sent to me by this practice are headed âPremier Dental Careâ 65 Station Road, Addlestone, KT15 2AR. I have attended on two previous occasions and been satisfied with the treatment received, including a visit to the hygienist on the first visit for which I was happy to pay an additional fee. When I telephoned to make an appointment in March, I also mentioned I would like to book an appointment with the hygienist, but nothing was made of this request. I attended the practice on the 21/03/2011 and was asked for Â£16.50, I mentioned I might need a filling and if this came into Band 2 would the charge for Band 1 be deducted , I was told ânoâ. In the chair, I responded to the dentist by indicating the amalgam filling in my upper left 6 was sensitive and eroded and also could they look at my lower left 6, this amalgam filling covering Â¾ of the crown could need attention as the MOD had previously been added to with a pinned lingual addition.. The inspection resulted in an xray and the filling in the lower left 6 was mentioned as âcrackedâ. I was invited to look at the developed xray and my attention was drawn to âpocketingâ , I was told I had âgum diseaseâ and an appointment with a specialist was advised at a cost of Â£45 per visit. This I declined, and I mentioned perhaps my scale and polish might be sub-gingival. My treatment concluded with just the water jet and no other appointment was booked. I was surprised to be told I had gum disease as I use a power toothbrush regularly twice a day and would notice if there was any trace of blood when rinsing out.
AnythingElse: I cannot see how the patient fee for Band 1 should be charged before the dentist has made an inspection, why, for example, should a patient requiring a crown, end up paying the patient fee for Band 1 plus Band 3 ?