Saturday, June 15, 2013
AnythingElse: On each of the occasions I have gone for an appointment, I have had to wait more than half hour to be seen. The checkup lasts only a few minutes and some of the dentists at the practice do not even ask if you would like a clean. The receptionists lack basic customer service experience and don't seem to be bothered about patients. When I attended my last appointment I was told when I arrived that I would have to wait as 3 emergency appointments had to be seen by the dentist before me. This would have meant I would have to wait up to 2 hours or perhaps more. I have never come across this procedure at other dentist practices I have been registered with and find it totally unacceptable. The patients in the waiting room looked far from having a dental emergency. I had to rearrange the appointment and as a result it was a complete waste of time having to come in. I have now decided to change to a different practice.