AnythingElse: I had an appointment for me & my wife at 9:00 am and when we got there we found out that they had booked another appointment for someone else at 9:15am, when I knew our treatment would take longer then 15 mins. So without asking us, they let that other person go before us and because of that our turn came at 9:30 am. I was really disppointment and could do nothing but wait. Other then that treatment by the dentist was awesome and staff was friendly and got our next appointments without much trouble. So over all experience was good.
Liked: Got an appointment for emergency dental care just before Christmas. Got the emergency care and antibiotics I thought I needed for a painful abscess. Got follow on appointment 18 days later. Improved: The surgery was closed with half filled black bags on the floor and table. There was no sign saying why they were closed. The answering machine was full. The standard answering message just said standard opening hours. This is on a working day between Christmas and the New Year. So I had to pay for hospital emergency dental care to get second lot of antibiotics. Needed a third lot of antibiotics when those ran out I went back again to the surgery first working day after New Year. Still shut. Still same black bags laying round. However there was a patient with an appointment outside telling me same happened them last year - that they had an appointment for which the dentist was a no show and they received no phone call cancelling or re-scheduling the appointment. Still needing the third lot of antibiotics, I went back the next day at 9 sharp when they should be open. Same black bags in same place. Different patient waiting outside. Immediately gave up and booked into another dentist. They need to open when they say they will, or make arrangements to take care of people when they know they will fail to meet their commitments. Because if they do not respect working days or appointments that us patients depend on, then how can we trust that they respect the patients like us, that they serve AnythingElse: ? This is the question thrown into sharp relief by my (possibly exceptional) experience with this dental surgery.
Liked: Local and easy to make a appointment,freindly Improved: Open saturdays
Liked: After 4 years not visiting the dentist!! i was so so pleased to find this friendly practice, am so lucky! the dentist is the best ever seen in my life, nurse is so kind and polite, the receptionest is a star, i have recommended few friends and family to visit the practice and all got positive result and happy about it, i highly recommend this practice. regards j.j
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